Refund & Cancellation Policy

KaaMate | Effective date: 27 July 2026

KaaMate is a platform that connects customers with independent local workers. The only payment KaaMate collects is an optional worker registration fee. Payments for the actual services (jobs) are made directly between the customer and the worker and are not handled by KaaMate.

1. What this policy covers

This policy applies to the worker registration fee paid through KaaMate via Razorpay. It does not apply to money paid to a worker for a job — those payments are arranged and settled directly between the customer and the worker, and KaaMate is not a party to them.

2. Registration fee — refunds

If your worker profile is rejected during our verification review, the registration fee is refunded in full to the original payment method within 5–7 business days.
Duplicate or accidental charges (e.g. you were charged twice for the same registration) are refunded in full within 5–7 business days once verified.
Once a profile has been approved and made live, the registration fee is generally non-refundable, as the service (listing and discovery) has been provided.

3. Cancellations

You may stop using KaaMate and request deletion of your account at any time. Cancelling your account does not automatically entitle you to a refund of an already-provided registration, except in the cases described in Section 2.

4. Job payments & disputes

Because payment for a job is made directly to the worker, any refund, price dispute, or cancellation of a job must be resolved directly between the customer and the worker. KaaMate can assist with communication but does not process or reverse job payments.

5. How to request a refund

Email info.kaamate@gmail.com with your registered mobile number and the payment reference (Transaction / Payment ID). We aim to respond within 3 business days and to process approved refunds within 5–7 business days.

6. Contact

KaaMate · Surat, Gujarat, India · info.kaamate@gmail.com