Terms of Use

KaaMate | Effective date: 27 July 2026

These Terms of Use ("Terms") govern your use of the KaaMate mobile application and related services (the "App"), operated by KaaMate ("we", "us", "our"). By creating an account or using the App, you agree to these Terms. If you do not agree, please do not use the App.

KaaMate is a discovery and connection platform. We help customers find nearby skilled workers (electricians, plumbers, carpenters, drivers, tutors, and similar service providers) and help workers be found. We are not a party to the actual service you arrange.

1. What KaaMate Is — and Is Not

We introduce customers to workers. That is the entire service we provide.
We do not employ workers. Workers are independent service providers, not our employees, agents, or partners.
We do not set, control, or guarantee prices. All rates, timing, scope, and terms of any job are agreed directly between the customer and the worker.
We do not perform, supervise, or guarantee the work itself.
Payment for a job is made directly to the worker. KaaMate does not collect, hold, or process job payments (the only payment we handle is an optional worker registration fee, via Razorpay).

Important: Because we only make the introduction, KaaMate is not responsible for the quality, safety, legality, or outcome of any work; for any pricing or payment dispute; or for any loss, injury, theft, or damage arising from a job. Please agree the price and scope clearly before work begins, and take normal precautions when inviting anyone into your home or workplace.

2. Eligibility

You must be at least 18 years old and legally able to enter into contracts under Indian law. The App is intended for use within India.

3. Accounts & Verification

You register with a valid mobile number, verified by OTP. You are responsible for activity on your account.
Workers must submit accurate profile details and a photo. Worker profiles are reviewed by our team before they become visible to customers. We may approve, reject, or later remove any profile at our discretion.
You must provide truthful information. Impersonation, fake profiles, or misleading details may lead to removal.

4. Worker Registration Fee

When enabled by us, workers may be required to pay a registration fee to activate their profile. This fee is processed securely by Razorpay. A worker's profile only becomes active after the fee is successfully paid and verified. Fees, if any, are stated in the App before payment.

5. Bookings, Cancellations & Conduct

A customer sends a booking request; the worker confirms it. Either party may communicate via in-app chat or call.
Repeatedly cancelling confirmed bookings is unfair to the other party. Excessive cancellations within a short period may lead to a temporary suspension of your account — this applies to customers and workers alike.
You agree not to use the App to harass, defraud, threaten, or discriminate against anyone; to post unlawful or offensive content; or to arrange anything illegal.
Ratings and reviews must reflect genuine experiences. Fake or malicious reviews may be removed.

6. Chat & Shared Content

You are responsible for the messages and photos you share in chat. Do not share anything unlawful, obscene, or that infringes others' rights. We may remove content or accounts that violate these Terms.

7. Advertisements

The App may display advertisements. Any dealings you have with an advertiser are solely between you and that advertiser.

8. Limitation of Liability

To the maximum extent permitted by law, KaaMate and its team are not liable for any indirect, incidental, or consequential loss, or for any loss or damage arising from: (a) the acts, omissions, conduct, or work of any worker or customer; (b) any transaction, payment, or dispute between users; or (c) your use of, or inability to use, the App. The App is provided "as is" without warranties of any kind. Where liability cannot be excluded by law, it is limited to the amount (if any) you paid us in the preceding 12 months.

9. Indemnity

You agree to indemnify and hold KaaMate harmless from any claim or demand arising out of your use of the App, your breach of these Terms, or your dealings with any other user.

10. Suspension & Termination

We may suspend or terminate any account that breaches these Terms, misuses the platform, or creates risk for other users — with or without notice. You may stop using the App and request account deletion at any time.

11. Changes to These Terms

We may update these Terms as the App evolves. Material changes will be notified within the App. Continued use after an update means you accept the revised Terms.

12. Governing Law

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

13. Contact

Questions about these Terms? Email info.kaamate@gmail.com.